To achieve his goals, CENTRE LAGO must anticipate and meet specific waitings and needs for the customer. The policy Quality installation in the productions of Lago Center, rests on the organization of a quality system which makes it possible to control the whole of the activities and to continue the improvement of competitiveness.

We have 4 major objectives to ensure us of the control of the development of our organization and its effectiveness, of the improvement of our economic performances and the mobilization of our competences:

• Improvement of the production process,
• Improvement of the service rendered to the customer,
• Improvement and system maintenance Quality,
• Improvement of the performances of the suppliers

Our policy must be included/understood, shared and be accepted by all.
It logically implies the implementation of means:

• materials for the setting to the standards and the replacement of the decayed equipment or not in conformity,
• financial to invest and create other units,
• human by well targeted recruitments and consequent efforts of formation,
• an organization allowing to develop the quality spirit with the interactivity of a hierarchy responsabilized in the management of quality and the participation of each one in the joint effort.

All this based on clear structures, quantified and verifiable objectives, in a permanent preoccupation with a transparency.

Lastly, we must maintain a Quality policy which integrates a strong context of partnership with the customer and thus satisfy the requirements.

General Manager President
Jean-Marc Roussel